Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Scammers often use neighbor spoofing so it appears that an incoming call is coming from a local number, or spoof a number from a company or a government agency that you may already know and trust, like Suffolk Federal. When you answer, they use scam scripts to try to steal your money or valuable personal information, which can be used in fraudulent activity.
Fraudsters have the ability to contact you through fraudulent phone calls and text messages that can appear to be coming directly from Suffolk Federal. Please be aware that these calls are often ‘spoofed phone calls’ which means that fraudsters are masking their phone number with the credit union’s name and phone number. Text messages can do the same. A spoofed text might state that purchases have been made from your Suffolk Federal account and request a reply. Once you reply, they try to access your personal data! You should always delete these messages as they are not coming from Suffolk Federal.
Please also note that Suffolk Federal will never contact you directly to request PIN numbers, account numbers, mother’s maiden names, social security numbers, etc. If you feel you have received a fraudulent call or text, and are concerned about potential fraud on your account, please contact our Member Services Representatives immediately at 631.924.8000 for assistance.
For more information on how to avoid spoofing and types of spoofing scams, be sure to visit the Federal Communications Commission.
(Source: Federal Communications Commission)