FAQ Category: Economic Impact Payments

Is this service safe and secure?

Yes! Your security is our first priority. Our fraud alert messages will simply ask you to reply Y or N to confirm charges. We will never ask for your account number, card number, PIN number, or any other personal information via text message. If you ever receive a text message asking for any personal or… Read more

Should I be worried about stimulus payment scams?

Scams are always a concern when money is involved, so you should be on the lookout. Some possible scams include: Emails or texts that try to get you to click on a link that then takes you to a form that asks you for personal information so you can get any payment that you are… Read more

What is the Recovery Rebate Credit?

The credit is the money you receive in stimulus payments. If you do not receive the amount you are entitled to, you can apply to receive those funds when you file your 2020 tax return. You can visit the IRS website for more information about the Recovery Rebate Credit.

What happens if the post office was unable to deliver my payment?

If your payment is not deliverable or is returned to the IRS for other reasons, you will need to claim the Recovery Rebate Credit when you file your 2020 tax return. Be sure to include your current address on your return so the IRS can update your information.

What happens if I don’t receive my stimulus payment?

The IRS says that “If you filed taxes using an online tax-preparation service or software, it’s possible that your payment will be sent to a temporary bank account that has since been closed. Tax preparers customarily set up such so-called Refund Transfer accounts so they can deduct authorized fees before passing the balance along to… Read more

How will I know when my federally issued electronic payment arrives?

You can check your bank account at any time of the day or night, using our mobile banking app or online banking. You can also set up an alert via our mobile app or your online banking account that will notify you via text or email as soon as a direct deposit has been made.

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