Frequently Asked Questions

Questions? We've got answers. Take a look at the following Suffolk Federal FAQs for important information. Still haven't found what you're looking for? No problem. You can contact our Call Center, email* us at or visit any of our convenient branch locations conveniently located on Long Island in Suffolk County, NY to speak to one of our Member Services Representatives.

* Electronic mail is not secure; confidential or personal information should not be communicated in this manner. Do not include account numbers, social security numbers, personal identification numbers, passwords, or other confidential information in your email message.

What is a credit union?

A credit union is a member-owned cooperative, not-for-profit financial institution organized to promote savings and provide credit to members. Our Board of Directors—elected by you, our members—serves on a volunteer basis and may hire a management team to run the credit union. The Board establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services, offering lower rates for loans and higher dividends on savings. Learn more about Suffolk Federal. Back to Top

How did credit unions start?

The first credit union cooperatives started in Germany over a century ago. Today, credit unions are found everywhere in the world. The credit union movement started in this country in Manchester, New Hampshire. There, the St. Mary's Cooperative Credit Association, a church-affiliated credit union, opened its doors in 1909. Today, one in every three Americans is a credit union member. Back to Top

Who owns a credit union?

Most financial institutions are owned by stockholders who own a part of the institution and intend on making money from their investment. A credit union doesn't operate in that manner. Rather, each credit union member owns a share of the organization. A credit union member is also an owner, and is entitled to vote on important issues, such as the election of member representatives to serve on the board of directors. Back to Top

Who can join a credit union?

A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a "field of membership." The field of membership may include where they live, where they work, or their membership in a social or economic group. At Suffolk Federal, anyone who lives, does business, or worships in Suffolk County is welcome to join! Back to Top

Are savings deposits insured?

Yes. All savings accounts are federally insured to at least $250,000, and backed by the full faith and credit of the United States Government– NCUA, the National Credit Union Administration. Back to Top

How do I use your Bill Pay feature?

Suffolk Federal has a Help Menu with several different areas that will show you how to use our Bill Pay Feature. Once you login to Online Banking (using your member number and Member Telephone Service [MTS] PIN), go to the top tool bar and click on Help. In the Help screen on the top right, you will find Bill Payment Help. Back to Top

My PIN doesn't work when I try to access Online Banking. How can I access this program?

The PIN used to access Online Banking is your MTS (Member Telephone Service) PIN. If you don't know your PIN, you may call our Call Center at 631.924.8000 to have one assigned. If you want to change your PIN, you can use the MTS service 66#. Your PIN for online banking and MTS must be the same. Back to Top

When I go into Online Banking some of the tool bars and drop down boxes are blank. How do I navigate if I cannot see where to click?

Try upgrading your version of the browser you are currently using. If you still cannot see the wording on the drop down boxes, try loading a new browser. Back to Top

Where do I see history detail, or make transfers and/or loan payments?

Online Banking includes a tool bar at the top of the page. If you hover your cursor over each menu option, a drop down menu appears and you will be able to select what you need. Back to Top