Explaining Mobile Banking to Older Relatives

Mobile banking is a convenient, secure way to manage your finances anytime, anywhere—but many of us may not realize how difficult it may be for older generations. While smartphones are an ingrained part of your daily life, many seniors don’t have as much experience with navigating apps on a regular basis. This could make them wary of the very mobile services that would be most beneficial to them. 

Don’t let your older relatives miss out on the convenience and accessibility of mobile banking: Help them get comfortable using these talking points to explain:

  • Its many conveniences

Start by showing them just how much they can accomplish from wherever they are, whether from the comfort of their own home or on the go. No more worrying about driving or arranging a ride to the branch during business hours, mobile banking is a simple way to: Track their purchases and deposits, pay their bills all in one place, send and receive money from family and friends—and much more.

  • Its security

Older generations may be uncomfortable with a new technology and are concerned about making their personal information vulnerable. Assure them that financial organizations use the greatest security measures available to protect their accounts against hackers and fraud. You should also take this time to discuss the importance of unique passwords and of not sharing any personal information with strangers who contact them via text, email or phone.  

  • How to use all its features

Some things are easier to understand by actually doing them rather than being told about them. Take the uncertainty out of mobile banking by walking your relatives through all of its functionality and showing them where they can find what they’re looking for. If you don’t want to use your own account, use Suffolk Federal’s Mobile Banking Tutorial.

  • That they’re not on their own

Many seniors fear mobile banking means they can’t still get help from real people. Mobile banking isn’t designed to remove the human connection, but to simply make banking easier and more convenient. Show them how to find the Contact page that should include a range of phone numbers and a way to send secure messages. If they’re comfortable typing on their phone at length, they may also want to take advantage of the Chat option many apps now have, where they can connect with a representative in real time.

Now that you’ve helped your older relatives become more comfortable with mobile banking, it’s time to help them find the local financial partner who has the products and services they need to make managing their finances easier and more rewarding than ever: Suffolk Federal. Learn more and contact us today.

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