At Suffolk Federal, we continue to monitor the developments of the Coronavirus (COVID-19) and take proactive measures to protect the health of our membership and our employees, while working diligently to meet your financial needs without interruption.

BRANCH OPERATIONS

WAYS TO BANK FROM HOME

MEMBER ASSISTANCE

ECONOMIC IMPACT PAYMENT

PERSONAL PROTECTIVE MEASURES

 

Branch Operations

Branch Closures

PORT JEFFERSON: In response to the current developments of the Coronavirus (COVID-19), we have temporarily closed our Port Jefferson Branch located at St. Charles Hospital. Please check back for updates regarding the reopen date.

 

At this time, modified branch and drive-up hours as follows:

BRANCH LOBBY HOURS ARE BY APPOINTMENT ONLY FOR URGENT BANKING NEEDS
PLEASE NOTE: MEMBERS WITH BRANCH APPOINTMENTS MUST BE WEARING A MASK OR PROTECTIVE FACE COVERING in order to work directly with a Member Service Representative

Branch & Drive Up Hours
Monday – Friday 9:00 am – 4:00 pm
Saturday 10:00 am – 1:00 pm

Call Center Hours
Monday – Wednesday 8:00 am – 5:30 pm
Thursday – Friday 8:00 am – 6:00 pm
Saturday 9:00 am – 2:00 pm

For teller transactions, please use drive-up window services, which are available at all branch locations EXCEPT Sayville and Southampton. Withdrawals of more than $5,000 will require a Branch Appointment.

If you must visit a branch, we ask that you use our drive-thru services and deposit taking ATMs.

To work with a Member Services Representative in-person for an urgent banking need, please fill out a Branch Appointment Form and we will contact you to set an appointment. There may be a delay in our normal response time however we will do our best to contact you by the following business day.

We are additionally following the guidelines of the Centers for Disease Control and Prevention (CDC) and taking the necessary steps to disinfect our branch locations and offices.

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Ways to Bank from Home

While we understand you may prefer in-person transactions, we ask that at this time of practicing social distancing, that you consider utilizing electronic options such as Online Banking with free automatic Bill Pay, and our Mobile app with Remote Check Deposit, as well as our Automated Telephone Service at 1.800.833.7328.

Our Member Services Representatives are available at 631.924.8000 and through Live Chat, however please note that wait times may be longer than usual. We apologize for any inconvenience and thank you for your patience at this time.

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Member Assistance

At Suffolk Federal, we understand that membership may be experiencing financial hardship due to the effects of the Coronavirus. In an effort to lessen the current economic burden placed on families, we are waiving the following fees from March 27 through June 30, as well as offering a Relief Loan to membership. In addition, if you are struggling to make loan payments, please call us at 631.924.8000 or fill out a Branch Appointment Form.

Waived Fees include:

  • Early Withdrawal Share Certificate Fee
  • ATM Fees (ATM Excessive Use Fee) after fifth transaction at non-Suffolk Federal ATMs during the month
  • Holiday & Vacation Club Account Withdrawal Fees
  • Late Fees on Consumer Loans including Auto, Home Equity, Home Equity Line-of-Credit, Personal, Personal Line-of-Credit, other Secured Loans/Lines-of-Credit
  • Late Fees on Credit Card Payments
  • Late Fees on Mortgage
  • Late Fees on Commercial Loans including Mortgages, Loan and Lines-of-credit
  • Business Remote Check Deposit Fee

Relief Loan features* (must be a Suffolk Federal Member as of March 31, 2020):

  • A maximum loan amount of $10,000.
  • A minimum loan amount of $500.
  • Terms up to 60 months.
  • Rates as low as 3.99%
  • Initial Payment deferred for 90 days
  • Convenient automatic payments through your FREE Advantage Checking Account.

Small Business Information (SBA)

At this time Suffolk Federal will not be participating in SBA Paycheck Protection Program. However, your business can apply directly through Newtek Business Solutions at www.newtekone.com/cares.

Should your Small Business face financial hardship, the SBA provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Please click here for more information. Our Business Services representatives are also standing by should you need support. Email BusinessServices@suffolkfcu.org.

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Economic Impact Payment

If you are seeking information regarding your stimulus payment, please be sure to use our Online Banking or mobile banking app to monitor your account. Once your direct deposit is received, the credit union will post the payment by the end of the day.

Eligible taxpayers who filed tax returns for either 2019 or 2018 and provided direct deposit information will automatically receive their economic impact payment. Those taxpayers who did not provide direct deposit information will receive a paper check in the mail.

While we are unable provide information regarding your eligibility or the amount of your check, we do encourage you to visit www.irs.gov/coronavirus where you can find the answers you need. If you have already received a check via mail, please use Suffolk Federal’s Remote Check Deposit service to deposit your check today.

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Personal Protective Measures

What You Need to Know about the Coronavirus
If you Believe you May be Ill
President’s Coronavirus Guidelines for America

What you can do: Personal Protective Measures
Always consider taking these important personal protective measures to prevent the potential spread of the Coronavirus, and other respiratory illnesses.

• Please practice Social Distancing as much as possible.
• Avoid close contact with people who are sick.
• Cover your cough or sneeze with a tissue, then throw that tissue in the trash.
• Avoid touching your eyes, nose and mouth.
• Clean and disinfect frequently touched objects and surfaces.
• Stay home when you are sick.
• Wash your hands often with soap and water for at least 20 seconds.

For more information, please visit the Centers for Disease Control and Prevention (CDC) website.

Also, please be sure to check back for updates and potential branch hour changes and/or closures.

Source www.cdc.gov.

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* Rates are subject to change without notice. For every $1,000 borrowed at 3.99% APR (Annual Percentage Rate) for 60 months, the monthly payment will equal $18.24. Interest will accrue during the deferral period. Loan requests may be subject to credit approval and income verification. Applicants who are not approved at this rate or term may be offered credit at a higher rate and/or different term. Maximum loan amount is $10,000. Relief loan is available to current members as of March 31, 2020. Please contact a Suffolk Federal representative for additional information, applicable fees and terms.