At Suffolk Federal, we’re continuing to take necessary measures to protect the health of our membership and our employees during COVID-19, while working diligently to meet your financial needs without interruption.

BRANCH OPERATIONS

WAYS TO BANK FROM HOME

MEMBER ASSISTANCE

ECONOMIC IMPACT PAYMENT

PERSONAL PROTECTIVE MEASURES

 

Branch Operations

All Suffolk Federal branches are open for teller and financial services. For expedited service with a Financial Services Representative, we highly recommend making an appointment. Please fill out a Branch Appointment Form. There may be a delay in our normal response time, however we will do our best to contact you by the following business day. PLEASE NOTE: WHEN VISITING A BRANCH, MEMBERS MUST BE WEARING A MASK OR PROTECTIVE FACE COVERING AND PRACTICE SOCIAL DISTANCING.

While we have reopened our branches, we are still required to limit the number of members allowed inside each branch. (Varies by branch) To lessen your wait, we ask that you please consider using our drive-thru or ATM services.

Branch Hours
Monday – Wednesday 8:30 am to 5:00 pm
Thursday – Friday 8:30 am – 6:00 pm
Saturday 9:00 am – 2:00 pm

Drive Up Hours
Monday – Wednesday 8:00 am to 5:00 pm
Thursday – Friday 8:00 am – 6:00 pm
Saturday 9:00 am – 2:00 pm

Call Center Hours
Monday – Wednesday 8:00 am – 5:30 pm
Thursday – Friday 8:00 am – 6:00 pm
Saturday 9:00 am – 2:00 pm

We are additionally following the guidelines of the Centers for Disease Control and Prevention (CDC) and taking the necessary steps to disinfect our branch locations and offices.

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Ways to Bank from Home

While we understand you may prefer in-person transactions, we ask that at this time of practicing social distancing, that you consider utilizing electronic options such as Online Banking with free automatic Bill Pay, and our Mobile app with Remote Check Deposit, as well as our Automated Telephone Service at 1.800.833.7328.

Our Member Services Representatives are available at 631.924.8000 and through Live Chat, however please note that wait times may be longer than usual. We apologize for any inconvenience and thank you for your patience at this time.

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Member Assistance

At Suffolk Federal, we understand that membership may be experiencing financial hardship due to the effects of the Coronavirus. In an effort to lessen the current economic burden placed on families, the credit union is offering a Relief Loan option to membership. In addition, if you are struggling to make loan payments, please call us at 631.924.8000 or fill out a Branch Appointment Form.

Relief Loan features* (must be a Suffolk Federal Member as of March 31, 2020):

  • A maximum loan amount of $10,000.
  • A minimum loan amount of $500.
  • Terms up to 60 months.
  • Rates as low as 3.99%
  • Initial Payment deferred for 90 days
  • Convenient automatic payments through your FREE Advantage Checking Account.

Small Business Information (SBA)

At this time Suffolk Federal will not be participating in SBA Paycheck Protection Program. However, your business can apply directly through Newtek Business Solutions at www.newtekone.com/cares.

Should your Small Business face financial hardship, the SBA provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Please click here for more information. Our Business Services representatives are also standing by should you need support. Email BusinessServices@suffolkfcu.org.

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Economic Impact Payment

If you are seeking information regarding your stimulus payment, please be sure to use our Online Banking or mobile banking app to monitor your account. Once your direct deposit is received, the credit union will post the payment by the end of the day.

Eligible taxpayers who filed tax returns for either 2019 or 2018 and provided direct deposit information will automatically receive their economic impact payment. Those taxpayers who did not provide direct deposit information will receive a paper check in the mail.

While we are unable provide information regarding your eligibility or the amount of your check, we do encourage you to visit www.irs.gov/coronavirus where you can find the answers you need. If you have already received a check via mail, please use Suffolk Federal’s Remote Check Deposit service to deposit your check today.

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Personal Protective Measures

What You Need to Know about the Coronavirus
If you Believe you May be Ill
President’s Coronavirus Guidelines for America

What you can do: Personal Protective Measures
Always consider taking these important personal protective measures to prevent the potential spread of the Coronavirus, and other respiratory illnesses.

• Please practice Social Distancing as much as possible.
• Avoid close contact with people who are sick.
• Cover your cough or sneeze with a tissue, then throw that tissue in the trash.
• Avoid touching your eyes, nose and mouth.
• Clean and disinfect frequently touched objects and surfaces.
• Stay home when you are sick.
• Wash your hands often with soap and water for at least 20 seconds.

For more information, please visit the Centers for Disease Control and Prevention (CDC) website.

Also, please be sure to check back for updates and potential branch hour changes and/or closures.

Source www.cdc.gov.

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* Rates are subject to change without notice. For every $1,000 borrowed at 3.99% APR (Annual Percentage Rate) for 60 months, the monthly payment will equal $18.24. Interest will accrue during the deferral period. Loan requests may be subject to credit approval and income verification. Applicants who are not approved at this rate or term may be offered credit at a higher rate and/or different term. Maximum loan amount is $10,000. Relief loan is available to current members as of March 31, 2020. Please contact a Suffolk Federal representative for additional information, applicable fees and terms.