How do I use the Bill Payment feature?
SFCU has a Help Menu with several different areas that will show you how to use the Bill Payment Feature. Once you sign into Online Banking(using your member number and MTS PIN)go to the top tool bar, click on HELP, once in the help screen on the top right there will be a "Bill Payment Help"--click here for instructional use.
Back to Top
My PIN doesn't work when I try to access Online Banking. How can I access this program?
The PIN used to access Online Banking is your MTS (Member Telephone Service)PIN. If you don't remember the PIN you may call the credit union's Call Center (631-924-8000) to have one assigned. If you want to change your PIN you can use the MTS service code 66#, you can opt to change your PIN. THE PIN FOR ONLINE BANKING AND MTS MUST BE THE SAME.
Back to Top
When I go into Online Banking some of the tool bars and drop down boxes are blank. How do I navigate if I cannot see where to click?
You may have to upgrade your browser. On the Online Banking Sign-on page, there are buttons available to download free versions of Netscape and MS Explorer. Try upgrading your version on whatever browser you are currently using. If you still cannot see the wording on the drop down boxes, try loading a new browser.
Back to Top
Where do I see history detail, or make transfers and/or loan payments?
Online Banking includes a tool bar at the top of the page. If you hover your cursor over each menu option, a drop down menu appears and you will be able to select what you need.
Back to Top
Who owns a credit union?
Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn't operate in that manner. Rather, each credit union member owns a share of the organization. The user of credit union services is also an owner, and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.
Back to Top
What is a credit union?
A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.
Back to Top
How did credit unions start?
The first credit union cooperatives started in Germany over a century ago. Today, credit unions are found everywhere in the world. The credit union movement started in this country in Manchester, New Hampshire. There, the St. Mary's Cooperative Credit Association, a church-affiliated credit union, opened its doors in 1909. Today, one in every three Americans is a credit union member.
Back to Top
What is the purpose of a credit union?
The primary purpose in furthering their goal of service is to encourage members to save money. Another purpose is to offer loans to members. In fact, credit unions have traditionally made loans to people of ordinary means. Credit unions can charge lower rates for loans (as well as pay higher dividends on savings) because they are nonprofit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.
Back to Top
Are savings deposits insured?
Yes. All savings accounts are insured up to $100,000 by NCUSIF, the National Credit Union Share Insurance Fund which is an agency of the NCUA, National Credit Union Administration, an agency of the federal government.
Back to Top
Who can join a credit union?
A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a "field of membership." The field of membership may include where they live, where they work, or their membership in a social or economic group.
Back to Top
